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How to Place an Order

We hope that you find shopping at ArtYarn a pleasure – if you need a little guidance, please just follow the steps outlined here:

This section also explains important information regarding payment.

·         Step 1 - Choosing your Goods
You can select a product for purchase by clicking on the item and then clicking on “Add to Basket”. You can always use the Quick Search to help you find any specific items that you are looking for, for example a particular fibre or yarn.


·         Step 2 –Reviewing Your Basket
You can review the products which you have added to your basket. If you wish to change the contents of your basket you can do this by amending the quantity of goods you want to order or by removing any unwanted items by clicking ‘Remove’. Then review the basket total value. You can also enter any promotional code which you may have. Entering a valid promotional code and clicking ‘Continue’ will update the basket total. You can then continue shopping and adding to your basket if you wish or, if you don’t want to buy anything else, go straight to the next step.


·         Step 3 – Going to the Checkout
Once you have finished shopping, you can proceed to Checkout by clicking on the “Checkout ” button.


·         Step 4 – Customer registration
You will then be asked whether you are a new or a returning customer. To register as a new customer you will be asked to enter your details and will be asked to create and confirm a password. We will then store that information so that if you place further orders with us, you will not need to re-enter all your details and you will be remembered as a returning customer. Returning customers will be asked for a password and e-mail address to login, each time an order is placed.


·         Step 5 – Completing the Address Details
You then give your billing address. This is the address to which your credit or debit card statements are normally sent. If you would like your Goods to be delivered to a different address, you can tell us by completing the delivery address section. Additional security checks may apply if an address other than the billing address is selected for delivery.


·         Step 6 – Your Order Summary and Payment Information
You will then see your order summary page. This includes details of the Goods in your order and your billing and delivery address. You should check the details at this stage very carefully as this is the final stage in the order process at which you can correct any mistakes or change the content of your order. If  you wish to change something, you can correct errors in address details by clicking on “Edit Address”, add products to your order by clicking on “Continue Shopping” or remove items by clicking on “Bag”. You will also be asked to choose your payment method and to add your payment card details. Please check this information very carefully.


·         Step 7 – Placing Your Order
You will be asked to confirm that you have read the Terms and Conditions. You will then be asked to confirm all your details and pay by clicking on “Confirm and Pay”. At this point your details will be submitted to us.

·         Step 8 – Order Confirmation
Once we have received confirmation that your payment has been authorised, a screen will appear, thanking you for your order. You will be given an order reference and an e-mail will be sent to you in acknowledgement of your order. It will confirm the goods, price and any delivery charge. You may then print a copy of the Order Acknowledgment and e-mail and keep them for your records.

Payments & Refunds

Secure Online Payment - To make sure you always have the highest level of security, your payment details are entered into our secure payment system, using either PayPal or WorldPay for credit and debit cards. ArtYarn accepts all the major credit cards carrying the Visa or Mastercard logo. Please enter all the relevant card details where applicable.

Your Right to Cancel - If you order over the phone or online you have the legal right to cancel your order within seven working days of receipt, providing you are able to return the goods in the original packaging and in new condition.

Amending Your Order - before dispatch of goods
In addition to your legal rights and obligations, should you change your mind, you can cancel or change your order by e-mail or by calling us on 01529 240510 up until the point of dispatch.


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